Having Trouble Accessing Your Account?

Before reaching out to the Scholarship Office

Please review the following:

Common Issues and Solutions :

  • Do not use your Sac State email or Sac State ID number. If you have tried to sign in 3 times and failed, your account will be locked for 30 minutes. You will need to wait for 30 minutes to try again. Scholarship Office cannot unlock your account; you must wait!
  • Internet Explorer 11 (IE 11) is not fully compatible with our Scholarship Portal. For optimal compatibility, sign in using a newer browser like Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari.
  • Please Review Your Keyboard: (1) Please check that the CAP lock was not turned on accidentally. (2) If you have a number pad on your keyboard and use it to type in numbers, please ensure it is not turned off. (3) Please review and test your keyboard switches for a response. Dust or small objects between the keys of the keyboard can cause a switch not to work correctly.

My reference is a CSUS faculty/staff member at Sac State, but they are having trouble signing in or seeing my reference upload.

  • Please review your application and verify that you are using the CSUS faculty/staff correct @csus.edu email and that there are no typos.
  • As of November 2022: CSUS Faculty/staff can log into the scholarship portal using their MySacState account. If they are unable to see your reference request. Please email the scholarship office your name, student ID, and email, and provide the faculty/staff name in the email for review at scholarshipFAQs@csus.edu to assist.

Having Trouble Accessing Your Account?

I have not received an invitation email: If you are serving as a Reference or Reviewer and have not received your invitation email, check your Spam or Junk folder. If you still cannot find your invitation email, reset your login password. Password recovery is handled by Blackbaud ID (BBID). See Blackbaud ID for password reset instructions.

If you are signing in with SSO as a Reference, Reviewer, or Donor, go to the Admin and Applicant tab to log in.

I cannot remember my password: Blackbaud ID (BBID) handles the password reset. If you have forgotten your password, visit Blackbaud ID, select Forgot Password, and enter your email address. You will receive an email with instructions on how to reset your password. For additional help, visit the Blackbaud ID Password Help page.